Version 1.0.0 · Last updated 2026-03-12

Privacy Policy

The Chattala ("we", "us") operates a hyperlocal community platform for Chittagong, Bangladesh. This Privacy Policy explains how we process personal data when you use our website and services.

1. Data We Collect

Account data: name, email, username, mobile, location, date of birth, profession
Profile and community content: posts, comments, messages, reviews
Marketplace data: shop registrations, orders, service bookings
Technical data: IP address, browser user-agent, session cookies, audit logs
Analytics (with consent): anonymised usage via Google Analytics

2. How We Use Data

Provide authentication, neighbourhood features, marketplace, and messaging
Send transactional email (verification, password reset, notifications)
Moderate content and maintain platform safety
Comply with legal obligations and respond to lawful requests

3. Legal Basis

We process data based on contract performance (providing the service), legitimate interests (security, fraud prevention), and consent (analytics cookies, optional communications).

4. Data Sharing

We use trusted processors: Neon (database), Vercel (hosting), Upstash (rate limiting), UploadThing (media), Brevo (email), Pusher (real-time), and Sentry (error monitoring). We do not sell personal data.

5. Retention

Activity logs: 12 months
Security audit logs: 24 months
Soft-deleted accounts: purged after 30 days
Order records: retained as required for legal and tax purposes

6. Your Rights

You may:

Export your data via Settings → Download my data (`GET /api/user/export`)
Delete your account via Settings → Delete account
Update privacy settings in your profile
Withdraw cookie consent at any time via the cookie banner
Contact us to exercise GDPR-style rights: privacy@thechattala.com

7. Security

We use encrypted sessions, rate limiting, CSRF protection, role-based admin access, MFA for administrators, and audit logging. See our Terms of Service for acceptable use.

8. Contact

Data controller: Inievo Technologies · privacy@thechattala.com · Chittagong, Bangladesh